Guide new learners through onboarding and provide proactive, white-glove support across certificate programs.
Design and execute intervention strategies via email, SMS, and phone to improve learner retention and completion.
Analyze engagement metrics, refine support approaches, and collaborate with cross-functional teams to surface learner feedback.
Pathstream reshapes frontline workforce development through enterprise partnerships, transforming transactional roles into strategic ones. The company fosters a transparent, social, and remote-first culture with challenging work and fast learning cycles.
Oversee daily workflow, staffing coverage, and ticket distribution for the email support team.
Provide coaching, quality assurance, and escalation management to improve team performance and customer satisfaction.
Track KPIs, identify trends, and recommend process improvements to optimize efficiency.
This role is offered by a partner company through Jobgether, focusing on customer support in the e-commerce, health, and wellness space. The company emphasizes a fast-paced, fully remote environment where team members are supported through coaching and operational improvement.
Identify at-risk students, collaborate with internal teams, and contribute to improving the overall student experience.
This organization operates in the education sector, offering postgraduate and extension programs to students. It fosters a collaborative, student-focused culture with a fully remote team in Brazil.
Provide high-quality customer support to members, from initial inquiry to ongoing program questions.
Ensure member orders are fulfilled accurately and to the highest quality standard.
Contribute suggestions to optimize the member ordering and fulfillment process.
Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. It serves over 3 million members and is backed by a $200 million investment from TPG's Rise Fund.
Provide technical support to customers via phone, email, and chat.
Troubleshoot and resolve software issues related to the ICIMS platform.
Document and escalate complex problems to appropriate teams.
ICIMS is a talent acquisition technology company that provides cloud-based recruitment software solutions. They have a diverse workforce and are committed to creating an inclusive environment for all employees.
Provide empathetic support to customers with tracking-related inquiries via email and chat.
Track and trace customer shipments across international borders, resolving concerns using established procedures.
Work efficiently to handle high ticket volumes while maintaining quality interactions and meeting CSAT goals.
Passport empowers brands to reach their global potential by delivering international solutions for direct-to-consumer businesses, specializing in cross-border shipping and logistics. They are a growth-focused startup with an in-house team of logistics and ecommerce experts, serving clients like Carpe and GORUCK.
Provide world-class customer support and resolve complex technical queries for cloud-based healthcare solutions.
Develop deep understanding of software to support processes in long-term care facilities and mentor team members.
Thoroughly document issues and resolutions via phone, email, chat, and ticketing system, working rotating shifts.
PointClickCare is a leading health tech company that empowers providers to deliver exceptional care through a cloud-based platform with the largest long-term and post-acute care dataset. Privately held and founder-led, the company serves over 30,000 provider organizations, employs thousands, and is recognized by Forbes as a top private cloud company with a Most Admired Corporate Culture.
Coach and support a team of overnight customer support agents, ensuring exceptional service and quick issue resolution.
Monitor calls, emails, and chats for quality assurance, providing frequent agent feedback to improve performance.
Identify root causes of recurring customer issues and collaborate with cross-functional teams to develop scalable solutions.
Mudflap is modernizing the $1 trillion trucking industry by helping over 100,000 underserved small businesses save on fuel, processing billions in annual payment volume. Backed by top-tier investors and included in the Forbes Fintech 50, the company is a profitable fintech startup with a team from Disney, Uber, Google, and more.
Provide frontline support via phone, chat, and email while reviewing and processing sensitive documentation.
Validate document completeness, accuracy, and compliance, escalating issues when necessary.
Collaborate with Quality Assurance and Training teams to refine workflows and improve processes.
The partner company is a platform that ensures document accuracy and compliance for workers through frontline support. It operates in a fast-paced remote environment with a focus on quality and customer experience.
Handle inbound customer conversations across email, chat and social in Italian, Spanish and English.
Resolve order, delivery, returns, refunds and product enquiries end to end.
Own support tooling like Gorgias and Konvo and report recurring issues for improvement.
We specialize in operating and expanding digital businesses in the fashion and lifestyle sector. We are a small, remote-first team with an AI-native approach to eCommerce operations.